Home is Where GreyDock.com Begins.
At GreyDock.com our goal is for you to be completely satisfied with your purchase. We take pride in the products we carry and customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you return your purchase.
To begin a return, please contact our customer service department via our contact form and ask for a Returned Goods Authorization. To process your return quickly, please provide the original order number. Once a Returned Goods Authorization number is issued, the returned product needs to be shipped within 14 business days to receive credit.
Most merchandise can be returned within 30 days of purchase unless noted in our Return Policy Exceptions. Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by GreyDock.com. Customer is responsible for the cost of return freight.
Items should be returned in their original product packaging and in their original condition. On the outside of the shipping box, write the Returned Goods Authorization number and the appropriate return address; both of which will be provided to you upon contacting us. Please ensure that the package is fully sealed before shipping. We ask that the item be shipped either UPS or Insured Parcel Post. Using one of these methods will allow the package to be traced and the credit to process much quicker. Refunds will be credited back to the original payment method within 5 business days after the return center receives the item.
All orders are inspected prior to shipping to ensure that each item is free from defect. Our expert shipping team individually packages each and every item shipped; however, damage in transit may still occur. Please inspect all shipments as soon as they are received to ensure that the order arrived in pristine condition. Damaged or missing items must be reported to Customer Service within 14 business days of delivery by calling 1-855-832-7240 or notifying us via our contact form.
Holiday Returns Policy: Orders placed between November 1 and December 31 may be returned until January 31.
Due to sanitary considerations, toilet tanks, bowls and toilet seats will not be accepted for return.
At GreyDock.com we strive to ship all orders as soon as possible. For this reason, we cannot guarantee a cancellation request once the item(s) have been purchased.
If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy.
In order to request a cancellation or change to your order, please call 1-855-832-7240. Thank you for your consideration.