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GreyDock.com Return Policy
At GreyDock.com our goal is for you to be completely satisfied with your purchase. We take pride in the products we carry and customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you return your purchase.
To begin a return, visit your account page and select RMA from the sidebar. Please have your order number available to request a Return Merchandise Authorization. After the request is approved you will receive a return shipping label. Once the label is issued, the returned product needs to be shipped within 30 days to receive credit.
Most merchandise can be returned within 30 days of purchase unless noted in our Return Policy Exceptions. Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by GreyDock.com. Customer is responsible for the cost of return freight.
Please note that returns from the following vendors will incur a 20% restocking fee: Dimond, Dimond Home, ELK Lighting, Mirror Masters, TOTO, Cahaba, Premier Copper and Novatto.
Items should be returned in their original product packaging and in their original condition. On the outside of the shipping box, attach the provided shipping label and drop the package off at your local UPS store. Please ensure that the package is fully sealed before shipping. Refunds will be credited back to the original payment method within 3-5 business days after the return center receives the item.
All orders are inspected prior to shipping to ensure that each item is free from defect. Our expert shipping team individually packages each and every item shipped; however, damage in transit may still occur. Please inspect all shipments as soon as they are received to ensure that the order arrived in pristine condition. Damaged or missing items must be reported to Customer Service within 14 business days of delivery by calling 1-855-832-7240 or notifying us via our contact form.
Holiday Returns Policy
For the 2020 holiday season, orders placed between October 1 and December 31 can be returned until January 31, 2021.
Due to sanitary considerations, toilet tanks, bowls and toilet seats will not be accepted for return.
At GreyDock.com we strive to ship all orders as soon as possible. For this reason, we cannot guarantee a cancellation request once the item(s) have been purchased.
If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy.
In order to request a cancellation or change to your order, please call 1-855-832-7240. Thank you for your consideration.